How This Applies to Your World

As a professional, you operate in a serious, no nonsense business environment. Your plate is always full. Expectations are high. The margin for error is slim.

With seemingly endless requirements from your stakeholders, you and your team sometimes feel like you’re pushing water uphill with a rake: lots of activity, frustratingly slow results. Your world is all about implementation.

See if this sounds familiar:

  • You’re planning that next big initiative, determined to do a better job with budgets, schedules, and make-a-difference outcomes.
  • You’re working hard to shorten that list of corrective actions.
  • You’re trying to get your people to genuinely adopt, embrace, and use the behaviors they learned in that last round of training workshops.
  • You want to make “Safety First” less of a slogan and more of a sustainable reality.
  • You want your people to do the right things for the right reasons – even when nobody is watching.
  • You’re determined to have an organizational culture where “engagement” and “accountability” are observable behaviors and not just buzzwords.

The CHANGE-friendly IMPLEMENTATION online course can help you and your team transform good intentions into great performance.

Browse Contents-What you’ll learn:

1. Getting Started

  • How—and why—a structured approach to change leadership produces the best results.
  • How to assess the change risks in your own organization.
  • How to use the 4E Learning Model to get the most from this course.

2. Foundations

  • Why to focus on “the real stuff.”
  • The avoidable costs of implementation failure.
  • How to increase on your own make-a difference influence.
  • Why—and how—Frame of Reference is so critical to successful engagement.

3. The Four Ts

  • How a simple set of behaviors can help make you a leadership rock star.
  • How the Four Ts form the hub of he CHANGE-friendly IMPLEMENTATION framework.

4. THINK-friendly

  • How to enhance your own thinking Capacity.
  • How to exercise Curiosity by asking THINK-friendly questions.
  • How—and why—to challenge your own Conclusions.
  • How to examine key Connections in your problem solving.

5. TALK-friendly

  • How to Defer Judgment.
  • How to Listen With Empathy.
  • How to Tame the Elephants (deal effectively with “undiscussables”).

6. TRUST-friendly

  • How to recognize the most common Trust-Busters.
  • How to use the most effective Trust-Builders.
  • How to make high trust a key element in your organization’s culture.

7. TEAM-friendly

  • Team Composition
  • Compelling Purpose
  • Reinforcing Framework
  • Nurturing Context
  • Systems and Sponsorship

8. 7 Steps, CFI Risk Assessment

  • How the components of the CHANGE-friendly IMPLEMENTATION framework are mutually-reinforcing.
  • The roles of your implementation’s CAST of Characters.
  • How to use the CHANGE-friendly IMPLEMENTATION Risk Assessment to identify blind spots and speed bumps that can jeopardize your change efforts.

9. Validate the Journey

  • How to build both a Business Case for Change and a Psychological Case for Change.
  • How to navigate from the Present, through the Neutral Zone, and into the Future.
  • How to make strategic use of SMART Goals.
  • How to deal effectively with theall-important  What, Why, and What if questions.

10. Scan for Speed Bumps

  • How to identify—and deal with–the many forms of resistance.
  • How resistance can sometimes be a gift.
  • How to use the Adoption Inventory to assess the probability of your implementation success

11. Chart the Course

  • How to deal with the various kinds of transitions associated with change and implementation.
  • How both compliance and commitment are critical to your implementation success.
  • How to use the six powerful influence strategies in the Want to/Can Do Model.

12. Build a Coalition

  • How to establish a coalition of engaged people to help propel your implementation to success.
  • How to create an Implementation Role Map.
  • How to use “cascading sponsorship” to prevent your implementation from getting “lost” in the bureaucracy.
  • How to use “contracting” to ensure effective Authorizing Sponsors and Reinforcing Sponsors.

13. Ford the Streams

  • How to work effectively with the various elements (both positive and negative) of your organization’s culture.
  • How to use a CPR Model to help ensure that professed values are practiced and reinforced.
  • How to identify and deal effectively with the various “unwritten rules” operating within your culture.

14. Stay on Message

  • How to “manage the meaning” of your implementation through strategic use of Communication, Learning, and Reinforcement Systems.
  • How to use a simple formula for getting the behaviors you need for successful implementation.
  • How to avoid three of the most common (and costly) communication mistakes.

15. Mind the Gap

  • How to be precise about your success metrics.
  • How to use reliable tools to measure—and close—the gap between good intentions and great performance.
  • How to use the WAMM approach (What About Monday Morning?) to prioritize your work with change.

Dr. Rodger Dean Duncan

After an early career as an award-winning journalist and university professor, Dr. Rodger Dean Duncan founded Duncan Worldwide in 1972 to serve the needs of organizations seeking to boost performance.

His client roster includes senior leaders at top companies in many industries as well as presidential cabinet officers in two White House administrations.

A highly-sought-after speaker, trainer, and executive coach, Rodger is widely known for his expertise in the strategic management of change – for individuals as well as for organizations. He keynotes many industry conferences and workshops related to human performance and organizational effectiveness.

In addition to his consulting practice, Rodger headed worldwide communication for Campbell Soup Company and was vice president of a global energy company. He’s also served on the faculties of three major universities.

Duncan Worldwide, now headquartered in the Kansas City, Missouri, metropolitan area, has affiliates around the globe. Top-selling author Stephen Covey called Rodger’s work on leadership “brilliantly insightful, inspiring – profound, yet user friendly – visionary, yet practical.”

Rodger earned a PhD in communication and organizational dynamics at Purdue University. The Duncan Report, his blog on leadership and organizational effectiveness, now reaches opt-in business subscribers in more than 150 countries. Rodger is also a frequent contributor to Fast Company and Forbes magazines.

Rodger is author of the internationally bestselling book CHANGE-friendly LEADERSHIP: How to Transform Good Intentions into Great Performance.